Frequently Asked Questions
Everything you need to know about our premium paper goods and home office essentials.
What is the standard shipping time for my order?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.
Can I return personalized or monogrammed items?
Due to the custom nature of personalized products, we are unable to accept returns or exchanges on monogrammed items unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping rates and delivery times vary by country and will be calculated at checkout.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery.
What should I do if my items arrive damaged?
Please contact our customer service team within 48 hours of delivery with photos of the damaged goods and packaging, and we will arrange for a replacement immediately.
Are your paper products sustainably sourced?
We are committed to quality and sustainability. The majority of our paper collections are printed on FSC-certified paper stocks using eco-friendly processes.